Our Guarantee
Booking a technician shouldn't be a gamble. Every QuickAir job is backed by two straightforward promises. On the quality of our work, and on turning up when we said we would.
Workmanship Guarantee
We stand behind every job we do. If you’re not satisfied with the quality of our workmanship, we’ll book a convenient time to come back and do everything we can to sort out the problem we were booked for — at no extra cost. It’s backed by technicians who are fully licensed, insured, and trusted by two of Australia’s largest insurance groups.
This guarantee covers the work within the original scope of your booking. Any new parts or extra work are always quoted and approved by you first, so there are no surprises. And if a unit can’t be repaired cost-effectively, we’ll credit your booking fee toward a replacement — you’re never out of pocket for an honest answer.
On-Time Guarantee
We know your time matters, and we’re never going to leave you waiting around all day. We turn up when we said we would — that’s the whole point of a booked time slot. Barring genuine unforeseen circumstances, if a technician is running late and we haven’t called ahead to let you know, a full or partial credit goes on your account.
Behind every booking is a dedicated team that keeps you informed and puts things right when they’re not. We look after thousands of customers a year, and on the rare occasion something goes wrong — usually during a run of extreme heat or cold — we take a fair, reasonable approach and work with you to fix it.
See our refund policy page for how our refunds work. We run a fair and reasonable refund policy approach. We know that this can be a grey area. We look after thousands of customers a year and they are fully satisfied with our support. But on rare occasions, particularly when there’s a run of hot or cold weather, everyone is stretched. We take the view that if you’re upset we want to make it right and will ask you how best we can do this and work with you to determine the cause and remedy and will make a partial or a full refund if necessary. The main thing is that we have happy and satisfied customers; it’s the very reason we’re in business.