1300 730 896

A Privacy Policy All About You

QuickAir is committed to respecting your privacy. After all, you’re the reason we’re here.

The following Privacy Policy statement outlines how we use your data. This statement applies to the services that we provide through our web properties. To use QuickAir, you must consent to the terms of this Privacy Policy statement.


  • QuickAir is delivered through servers in Australia and other countries. QuickAir, administers and monitors these servers, and performs billing. QuickAir does have access to your data but uses it solely to provide service and billing access

Collection and Use of your Personal Information

While accessing QuickAir products and services, we may collect personal information from you such as your name, email address, language, and more. We use this personal information to:

  • Ensure that our site, products, and services are relevant to you
  • Notify you of billing or changes related to products or services that you receive from us
  • Send you newsletters, special offers, and information about new services

Collection and Use of Non-Personal Information

When you register for QuickAir or use our software, we may collect non-personal information − data that does not permit direct association with any specific individual, such as your country and operating system. This information is used to help us improve our products and services.

Stored Information

  • Personal Information: Your personal information such as email address, residential address, billing information and more will be used primarily for providing you access to the QuickAir service. We will also use your name, and email address to communicate changes, events related to the QuickAir service
  • Usage Details: Your usage details such as time, frequency, duration, the pattern of use, features used and amount of storage used might be recorded by us and used to improve QuickAir service
  • Financial Information: In case of services requiring payment, we request credit card or other payment account information, which will be used solely for processing payments. Your financial information will be stored in encrypted form on secure servers of our payment gateway provider, QuickAir, who is beholden to treating your personal information in accordance with this Privacy Policy statement

Storage Premises

  • The data stored in your user account will be stored on the servers of our Cloud infrastructure provider. These servers are located in Australia and other countries. Use of QuickAir service signifies your consent to such transfer of your data outside of your country
  • In order to prevent loss of data due to errors or system failures, we also keep backup copies of data including the contents of your user account. Hence your files and data may remain on our servers even after deletion or termination of your user account. We assure you that the contents of your user account will not be disclosed to anyone. We also do not process the contents of your user account for serving targeted advertisements

Use of Cookies

We use temporary and permanent cookies to enhance your experience of our QuickAir services. Temporary cookies will be removed from your computer each time you close your browser. By selecting ‘keep me signed-in’ option in QuickAir, a permanent cookie will be stored on your computer and you will not be required to sign-in by providing complete login information each time you return to our website. If you have turned cookies off, you may not be able to use registered areas of the website.

Use of Web beacons

Web beacons are 1×1 clear images that are embedded onto a web page or an email to document traffic and for website analytics without collecting any Personal Information. To provide the service, we may from time to time employ the use of web beacons on the website and in emails.

3rd Party Analytics Services

We may employ the services of a third-party agent to analyse statistical and aggregate data about our website content and user base. This aggregated information is not personally identifiable and is employed in improving website functionality and offerings. To this end, these third parties may employ the use of cookies and, or pixel tags in providing their services. While these third party cookies are not tied to your Personal Information, QuickAir does not have access to these cookies nor are we responsible for them.

Links from our website

Some pages of our website contain external links. You are advised to verify the privacy practices of such other websites. We are not responsible for the manner of use or misuse of information made available by you at such other websites. We encourage you not to provide Personal Information, without assuring yourselves of the Privacy Policy Statement of other websites.

With whom we share Information

We may need to disclose Personal Information to our affiliates, service providers and business partners solely to provide QuickAir services to you. In such cases, QuickAir will also ensure that such affiliates, service providers and business partners comply with this Privacy Policy Statement and adopt appropriate confidentiality and security measures. We will obtain your prior specific consent before we share or disclose your Personal Information to any person outside QuickAir for any purpose that is not directly connected with providing QuickAir services to you. We may share generic aggregated demographic information not linked to any Personal Information regarding visitors and users with our business partners.

Please be aware that laws in various jurisdictions in which we operate may obligate us to disclose user information and the contents of your user account to the local law enforcement authorities under a legal process or an enforceable government request. In addition, we may also disclose Personal Information and contents of your user account to law enforcement authorities if such disclosure is determined to be necessary by QuickAir in our sole and absolute discretion for protecting the safety of our users, employees, or the general public.

How secure is your Information

We implement a variety of security measures to maintain the safety of the personal information and data stored in your account. Access to your name and email address is restricted to the employees of QuickAir and QuickAir. Data stored in your account is only accessed by the QuickAir team when performing a migration, or support services.

All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, financials, etc.) will not be stored on our servers.

Your Choice in Information Use

You will be required to register for our QuickAir service by providing Personal Information. If you choose not to provide your Personal Information, we will be unable to provide you with the QuickAir service. In the event we decide to use your Personal Information for any purpose other than as stated in this Privacy Policy Statement, we will offer you an effective way to opt-out of the use of your Personal Information for those other purposes. You may opt-out of receiving newsletters and other secondary messages from QuickAir by selecting the ‘unsubscribe’ function present in every message we send.

Accessing, Updating and Removing Personal Information

We provide users with access to their Personal Information. Users may correct, update or remove any such Personal Information by contacting QuickAir Support. Such changes may take up to 48 hours to take effect. We respond to all enquiries within 30 days.

Investigation of Illegal Activity

We may need to provide access to your Personal Information and the contents of your user account to our employees and service providers for the purpose of investigating any suspected illegal activity or potential violation of the terms and conditions for use of QuickAir services. However, QuickAir will ensure that such access is in compliance with this Privacy Policy Statement and subject to appropriate confidentiality and security measures.

Children’s Privacy

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Enforcement of Privacy Policy

We make every effort, including periodic reviews to ensure that Personal Information provided by you is used in conformity with this Privacy Policy Statement. If you have any concerns regarding our adherence to this Privacy Policy Statement or how Personal Information is used for the purpose of providing QuickAir services, kindly contact our Support team at support@getquickair.com.au We will contact you to address your concerns and we will also co-operate with regulatory authorities in this regard if needed.