Frequently Asked Questions
Everything you need to know before you book — same-day service, fixed pricing, and licensed technicians in every capital city and most regional areas across Australia.
Expert HVAC Repair, Installation & Maintenance Services Near You
Got a question before you book? Here are the things homeowners, landlords, and property managers ask us most. If yours isn’t covered, call us on 1300 730 896, we’re happy to talk it through.
How soon can you come out?
Most bookings are same day or next morning. Call before midday and we can almost always get a technician to you that afternoon. Our booking team is on the phones 24/7, so you can lock in a time whenever it suits you. Book online or call 1300 730 896.
Where in Australia do you operate?
Every capital city — Sydney, Melbourne, Brisbane, Perth, Adelaide, and Canberra — plus their surrounding suburbs and most regional areas. Our technicians are locally based, so the person who comes to your home knows your area. Not sure we cover your suburb? Give us a quick call and we’ll tell you on the spot. See our coverage.
Do I need to be home?
Yes. Someone needs to be at the property to let the technician in and to approve any additional work if it’s needed. If that’s tricky — a rental, or a property with restricted access — call us before the appointment and we’ll work out the best approach with you.
Can I reschedule?
Easily. All bookings run through our central operating centre rather than an individual technician, so you’ve got one point of contact to change a time — no chasing a sole trader who’s up a ladder somewhere. Call 1300 730 896 and we’ll sort it.
How much does a service cost?
A standard service or repair assessment is $259 for new customers, or $249 if you’ve used us before. Other services are priced separately — extensive cleaning starts at $449, an installation quote is $149. Every price is fixed and published, so you’ll know the exact cost before the technician arrives. See full pricing.
Do you charge a call-out fee?
No. There’s no separate call-out fee, no per-minute charges, and no “we’ll quote you once we’re there.” Every service is one fixed, published price that covers the visit and the work in scope. The price you see is the price you pay.
Why do I pay upfront?
Because we quote upfront. Payment by card or EFT at the time of booking locks in your technician and your time slot. Fixed price means you know the cost before the technician leaves the depot — not after they’ve had a look around and decided what to charge. If anything beyond the booked service is needed, we quote it and get your approval first.
Do you offer finance?
Yes, for larger jobs like a new installation. We offer interest-free finance for up to six months through our lending partner humm90 (an affiliate of Mastercard International). Applications are done over the phone, with same-day approval in most cases — our team will walk you through what’s needed.
Do returning customers get a discount?
Yes. If you’ve used QuickAir before, you get $10 off your service fee, applied automatically across every service.
What's the difference between a service and a repair assessment?
A service is preventative — a full check and clean to keep a working unit running efficiently, best done before summer or winter. A repair assessment is for when something’s already gone wrong: the technician diagnoses the fault and gives you a quote to fix it. Both are $259 for new customers.
Still have a question? Let's sort it today.
Same-day bookings in every capital and most regional areas. Fixed price, known upfront. Licensed, insured, and guaranteed.